Frequently Asked Questions
Everything you need to know about your perfect fit.
How do I find my correct bra size?
We recommend using our comprehensive Size Guide located on each product page. For the most accurate fit, measure your underbust and fullest part of your bust while wearing a non-padded bra.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns on unworn items with original tags and protective strips still attached within 30 days of purchase. Items showing signs of wear or missing packaging cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
How should I care for my Hourglass Lingerie pieces?
To preserve the delicate lace and elasticity, we highly recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine washing or tumble drying.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unmarked mailers or boxes to ensure your privacy. The sender name will appear as 'HL Shipping Department'.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.